Frequently asked questions

You set your delivery area, add bottles to your cart and check out. The order is picked from stock near you and a local driver brings it to your door.

Government-issued photo identification showing you are 19 or older — a driver's licence, passport, or provincial photo card. The person receiving the order must present it themselves.

BottlesNow currently serves 19 markets across the GTA and surrounding areas, including Toronto, Brampton, Mississauga, Vaughan and Hamilton. See our delivery areas page for the current full list. Each city has its own delivery-area page with coverage details.

It depends on your address, the day and the time. Rather than advertise a number we can't hold, we show the live estimate for your city at checkout.

Yes — during each area's ordering hours, orders are picked from stock near you and delivered the same day they're placed. The live estimate at checkout shows the timing for your city before you pay.

Yes. Late-night and after-hours availability depends on your delivery area. Some BottlesNow markets, including Brampton, operate 24 hours. Select your city to see the current availability and delivery window for your area.

Payment is taken online once dispatch in your area confirms your order. Drivers do not handle cash or card at the door.

The delivery cannot be completed and the order returns with the driver. This applies without exception, including when someone else at the address has ID.

Only if they are 19+ and show their own valid photo ID. We cannot leave alcohol with a concierge, a neighbour, or at an unattended door.

Yes. Enter their name, phone number and address at checkout. They will need to be present with ID when the driver arrives.

Any minimum and any delivery fee for your address appear in the cart before you pay. Nothing is added afterwards.